Return Policy

Lock Boxes: The standard return policy applies to all non-custom lock boxes under the following circumstances:

  • Request is initiated within 30 days of delivery
  • Items must be in original packaging and original condition
  • Return shipments are paid by the customer
  • 20% restocking fee will be deducted from total of approved refund
  • MFS Canada reserves the right to reject any returned product due to damage upon return to our headquarters. Customer will be notified of any rejections

In order to initiate a return, please contact customer service to obtain a return authorization number:

416.465.7555 ext 1

You will receive an email including an Return Authorization Number (RA) attachment. Please print this RA & include this documentation with your package(s) so that we can quickly identify and process your refund. Any returns without proper documentation may result in delayed processing. Please allow 5 business days for your return to be reviewed and processed.

Returns are accepted at our head office:


ATTN: Returns

MFS Supply Canada

131 Dolomite Drive

North York, ON 

M3J 2N1